1. Definition of Terms

1.1. Unless otherwise specified, the following terms with initial capital letters have the following meanings:

1.1.1. ADMASYS CZ refers to the business company ADMASYS CZ s.r.o., ID No. 029 35 856, VAT ID CZ 029 35 856, with its registered office at Cukrovarská 1140/90, Čakovice, 196 00 Prague 9, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Entry 225571, tel.: +420 778 530 800, email: info@admasys.cz.

1.1.2. GTC refers to these General Terms and Conditions, which govern the relationships between ADMASYS CZ on one side and buyers or suppliers on the other side, depending on the nature of the specific business relationship.

1.1.3. Goods refers to any product that ADMASYS CZ offers on its website https://3dwiser.odoo.com/shop, in a printed catalog, or in the form of an individual offer sent to the Buyer by email.

1.1.4. Buyer refers to a natural or legal person who enters into a contractual relationship with ADMASYS CZ based on a concluded purchase agreement, where the Buyer requests Goods from ADMASYS CZ. If the Goods are used by a business entity for its own business, i.e., if it acts as an entrepreneur in the contractual relationship with ADMASYS CZ, the Buyer is not a consumer and consumer rights do not apply to them.

1.1.5. Supplier refers to a natural or legal person who enters into a contractual relationship with ADMASYS CZ based on a concluded purchase agreement for Goods, where ADMASYS CZ is the buyer and the Supplier is the seller.

1.1.6. Consumer refers to any natural person who, outside the scope of their business activity or outside the scope of independent exercise of their profession, concludes a purchase agreement with ADMASYS CZ and does not use the Goods for their own business.

1.1.7. E-shop refers to the online store operated by ADMASYS CZ on the web interface eshop.admasys.cz, where information about the Goods is provided.

1.1.8. Complaint refers to a unilateral legal act by the Buyer, by which they assert their claims arising from defective performance.

1.1.9. CC refers to Act No. 89/2012 Coll., the Civil Code, as amended.

2. General Provisions

2.1. These GTC apply to the conclusion and performance of a purchase agreement concluded between ADMASYS CZ on one side and (i) the Buyer in/outside the E-shop, or (ii) the Supplier, on the other side. The GTC regulate, in accordance with Section 1751 (1) of the CC, related rights and obligations arising from the contractual relationship between the parties.

2.2. All contractual obligations are concluded in accordance with the legal system of the Czech Republic. Contractual relationships not governed by the GTC are governed by the CC and Act No. 634/1992 Coll., on Consumer Protection, as amended.

2.3. Provisions deviating from the GTC may be agreed upon in the purchase agreement. Deviating provisions in the purchase agreement take precedence over the GTC. A purchase agreement concluded between the seller and the buyer is always governed exclusively by these GTC, unless otherwise agreed.

2.4. The provisions of these GTC are an integral part of the purchase agreement between ADMASYS CZ and the Buyer or Supplier.

2.5. The Buyer/Supplier undertakes to familiarize themselves with these terms and conditions and to comply with them in full.

3. User Account

3.1. Based on the Buyer's registration performed on the E-shop website, the Buyer can access their user interface. From their user interface, the Buyer can order goods (hereinafter referred to as "user account"). When registering, the buyer must familiarize themselves with these GTC and the Personal Data Handling Principles and agree to the conditions contained therein. The Buyer may also order goods without registration directly from the E-shop's web interface.

3.2. Access to the user account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access their user account.

3.3. The user account also contains the Buyer's personal data, for which ADMASYS CZ is the controller. When concluding the purchase agreement, the Buyer is also informed of ADMASYS CZ's personal data protection principles, published at eshop.admasys.cz/osobni-udaje/.

3.4. The Buyer is obliged to provide true and correct data when registering for a user account. The Buyer is entitled to change or delete their data in the user account at any time. The data provided by the Buyer in the user account and when ordering Goods are considered correct by ADMASYS CZ.

3.5. The Buyer is not entitled to provide the use of their user account to third parties.

3.6. The Buyer acknowledges that their user account may not always be accessible, especially for maintenance purposes by ADMASYS CZ or third parties.

3.7. ADMASYS CZ may cancel the user account, especially in cases where the Buyer does not use their user account for more than 24 months, or in cases where the Buyer violates their obligations under the purchase agreement (including these GTC).

4. Purchase Agreement

4.1. All offers of Goods on the E-shop are of an informative nature, and ADMASYS CZ is not obliged to conclude a purchase agreement with the Buyer regarding the Goods. The photographs of the Goods are for illustrative purposes only.

4.2. The E-shop's web interface contains information about the Goods, including the prices of individual Goods and the costs for returning Goods, if these Goods cannot be returned by ordinary mail due to their nature. The prices of the Goods are stated including value-added tax and all related fees. The prices of the Goods remain valid for the period they are displayed on the E-shop's web interface. This provision does not limit ADMASYS CZ's ability to conclude a purchase agreement under individually agreed conditions.

4.3. The E-shop's web interface also contains information about the costs associated with packaging and delivery of the Goods. The information about the costs associated with packaging and delivery of the Goods stated in the E-shop's web interface applies only in cases where the goods are delivered within the territory of the Czech Republic. This provision does not limit ADMASYS CZ's ability to conclude a purchase agreement under individually agreed conditions for packaging and delivery of the Goods.

4.4. Individual offers sent by ADMASYS CZ via email are non-binding, valid for 30 days, and ADMASYS CZ may withdraw them at any time. Offers become binding only upon their explicit acceptance by the buyer, at which point a purchase agreement is concluded in accordance with the CC.

4.5. The provision of § 1732 (2) of the CC shall not apply to Goods on the E-shop; it is not considered a proposal to deliver Goods, and ADMASYS CZ is not obliged to conclude a purchase agreement regarding the offered Goods.

4.6. The availability of Goods is indicated for individual products according to the current situation.

4.7. To order Goods, the Buyer fills in the order form. In individual steps, the Buyer can change the entered data, and before sending the order, they can also delete the entered data.

4.8. The Buyer creates an order by placing the desired Goods into the electronic shopping cart and sending it to ADMASYS CZ. ADMASYS CZ is not responsible for any errors during data transmission.

4.9. By submitting the order, the Buyer confirms by ticking the "Consent to Terms and Conditions" box that they have read these GTC and agree to them in their entirety, in the version valid and effective at the time of sending the order.

4.10. By sending the electronic order, the Buyer unreservedly agrees to all provisions of the GTC in the version valid on the day the order is sent, as well as the price of the ordered goods (including shipping or postage) valid on the day the order is sent, as stated on the E-shop, unless otherwise demonstrably agreed between the parties in a specific case.

4.11. Before sending the order, the Buyer is allowed to check and change the data they have entered into the order, also with regard to the buyer's ability to detect and correct errors made during data entry into the order. The Buyer is obliged to check all data they entered/selected when creating the order. The buyer sends the order to the seller by clicking the "Order with payment obligation" button. The data provided in the order are considered correct by ADMASYS CZ. Immediately upon receipt of the order, ADMASYS CZ will confirm this receipt to the Buyer by email, to the Buyer's email address specified in the user account or in the order.

4.12. The purchase agreement between ADMASYS CZ and the Buyer is concluded by ADMASYS CZ's acceptance of the order, which is sent to the Buyer's email address specified in the order. The resulting purchase agreement (including the agreed price) can be changed or canceled only based on the agreement of the contracting parties or based on legal grounds, unless otherwise stated in these GTC.

4.13. ADMASYS CZ is entitled, depending on the nature of the Goods, to request additional confirmation of the order from the Buyer in writing or by telephone.

4.14. By the purchase agreement, ADMASYS CZ undertakes to hand over the Goods to the Buyer, and the Buyer undertakes to pay ADMASYS CZ the purchase price for the Goods and take delivery of them. Ownership of the Goods passes to the Buyer at the moment of full payment of the purchase price.

4.15. ADMASYS CZ will hand over the Goods to the Buyer together with accessories, including instructions for use.

4.16. The Buyer acknowledges that by purchasing Goods from ADMASYS CZ's offer, they do not acquire any rights to use registered trademarks, trade names, company logos, etc., of ADMASYS CZ or ADMASYS CZ's contractual partners, unless otherwise agreed in a specific case by a special agreement.

4.17. The Seller has the right to decide to refuse a Buyer's order, even in the case of partial fulfillment. If the Seller refuses the order, the Seller is not obligated to deliver the requested Goods to the Buyer.

4.18. The Buyer agrees to the use of remote communication means when concluding the purchase agreement. The Buyer bears the costs incurred by the Buyer when using remote communication means in connection with the conclusion of the purchase agreement, with these costs not differing from the basic rate.

4.19. The purchase agreement is generally concluded in Czech; if a translation of the text of the purchase agreement is created for the Buyer's needs, it is understood that in case of a dispute over interpretation, the Czech version is decisive.

4.20. The purchase agreement is archived in ADMASYS CZ's electronic archive for the purpose of its proper fulfillment for a period of at least five years from its conclusion, but no longer than the period according to relevant legal regulations, and is not accessible to third parties, with the exception of inspections by state authorities.

5. Price, Delivery Costs, Postage, and Packaging

5.1. The prices of Goods and services are listed on the E-shop including VAT, including all fees stipulated by law (this does not apply to any transportation fees, cash-on-delivery fees) and are valid at the time of placing the order. This provision does not limit the possibility of concluding a contract under individually agreed conditions with a different price for the Goods. Together with the purchase price, the Buyer is also obliged to pay ADMASYS CZ the costs associated with packaging and delivery of the Goods at the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the Goods.

5.2. Promotional prices for Goods are valid while stocks last or for a time period specified by ADMASYS CZ.

5.3. The Buyer declares that they have been familiarized with the price list of Goods and services published on the E-shop. ADMASYS CZ is entitled to unilaterally change this price list.

6. Payment and Delivery Methods

6.1. The price for the Goods can be paid by the following methods:

– advance payment by bank transfer; – payment via internet banking interface; – payment by MasterCard or Visa card via an online payment portal; – cash on delivery for selected types of goods; – payment by proforma invoice in individually agreed cases; – cash payment at the ADMASYS CZ company headquarters; – payment by MasterCard or Visa card at the ADMASYS CZ company headquarters.

6.2. ADMASYS CZ will issue a tax document – invoice – to the Buyer for payments made based on the purchase agreement. ADMASYS CZ is a value-added tax payer. ADMASYS CZ will issue the tax document – invoice – to the Buyer after acceptance of the Buyer's order and send it in electronic form to the Buyer's electronic address, unless otherwise agreed.

6.3. In case of advance payment, the Goods can only be picked up by a person who must demonstrably identify themselves as authorized to pick up the Goods.

6.4. The Goods remain the property of ADMASYS CZ until full payment, however, the risk of damage to the item passes to the Buyer upon taking delivery of the Goods.

6.5. Goods are generally dispatched after the amount for the ordered Goods has been credited to ADMASYS CZ's account, which requires full payment of the purchase price before the Buyer takes delivery of the Goods, unless otherwise individually agreed.

6.6. The place of delivery is the place specified by the Buyer in the order. If the Buyer does not choose a place of delivery, then it is the registered office of ADMASYS CZ.

6.7. The costs of delivering the Goods or services vary according to the chosen method and transport provider and payment method.

6.8. Ordered goods will be delivered to the Buyer using the services of a contractual carrier, including a courier service for orders with delivery within Prague. The cost of transport (postage) and packaging costs are borne by the Buyer. Postage and packaging costs are always clearly stated in the order submission and depend on the chosen payment and delivery method for the Goods. The transport price is governed by the price list current on the day of the order.

6.9. ADMASYS CZ reserves the right to deliver the Goods with delay or at a different time period in case of exceeding the carrier's delivery capacity, force majeure, or any other unpredictable event that prevents delivery on the day requested by the Buyer.

6.10. For Goods requiring shipment by a specialized shipping company or service, the conditions set by the chosen specialized shipping company apply.

6.11. The Buyer is obliged to immediately check the condition of the shipment upon receipt, together with the carrier, according to the attached consignment note. The Buyer is entitled to refuse to accept a shipment that is incomplete or damaged. If the Buyer accepts such a damaged shipment from the carrier, it is necessary to describe the damage in the carrier's handover protocol.

6.12. An incomplete or damaged shipment must be reported without undue delay by email to reklamace@admasys.cz, a damage report must be drawn up with the carrier, and this report must be sent without undue delay by email or mail to ADMASYS CZ. Subsequent complaints about incompleteness or external damage to the shipment do not relieve the Buyer of the right to complain about the item, but it is assumed that it is not a contradiction with the purchase agreement.

6.13. In case of personal collection, transport costs are not charged. In this case, the Goods can only be picked up by a person who must demonstrably identify themselves as authorized to pick up the Goods, at a pre-agreed date at the headquarters or a branch of ADMASYS CZ.

6.14. In the event that the method of transport is agreed upon based on a special request of the Buyer, the Buyer bears the risk and any additional costs associated with this method of transport.

6.15. If ADMASYS CZ is obliged by the purchase agreement to deliver the goods to the place specified by the Buyer in the order, the Buyer is obliged to accept the Goods upon delivery. In the event that, for reasons on the part of the Buyer, it is necessary to deliver the Goods repeatedly or in a different way than specified in the order, the Buyer is obliged to pay the costs associated with repeated delivery of the Goods, or the costs associated with a different method of delivery.

6.16. Unless otherwise agreed on how the Goods are to be packaged, ADMASYS CZ will package the Goods according to custom; if there is no such custom for the given Goods, then in a manner necessary for the preservation of the given Goods and their protection. ADMASYS CZ will secure the Goods for transport in the same manner.

7. Withdrawal from the Contract

7.1. ADMASYS CZ reserves the right to withdraw from the purchase agreement in cases where it will not be able to deliver the ordered Goods under the conditions agreed in the purchase agreement. In such a case, ADMASYS CZ also reserves the right not to conclude the purchase agreement. The Buyer agrees to this procedure for such exceptional cases.

7.2. ADMASYS CZ has the right to withdraw from the purchase agreement, or not to conclude the purchase agreement, even in cases where there are fundamental changes in prices from the Goods Supplier, or significant changes in the costs of transporting the Goods, or if ADMASYS CZ discovers that the Goods were mistakenly offered at an incorrect price and the Buyer did not accept the proposed change to the purchase agreement (increase in the price of the goods or transport costs). The Buyer explicitly agrees to this procedure in these cases.

7.3. ADMASYS CZ reserves the right to declare the purchase agreement invalidly concluded if there has been misuse of, inter alia, personal data, ID/VAT data, misuse of a payment card, etc., or due to the intervention of an administrative or judicial authority. The Buyer will be informed of such a procedure.

7.4. Withdrawal from the contract by the Buyer – Consumer occurs under the following conditions: 7.4.1. A Buyer who is a Consumer has the right to withdraw from the contract within fourteen (14) days. The period runs from the day of taking delivery of the Goods. 7.4.2. A sample form for Notification of Withdrawal from the Contract constitutes Appendix No. 1 to these GTC. 7.4.3. The Buyer shall notify ADMASYS CZ of the withdrawal from the contract in writing. This notification can be sent to the registered office address listed in the header of these GTC, or to the electronic address listed in the header of the GTC. 7.4.4. If the Buyer withdraws from the contract without undue delay, they shall return the complete, unused, and undamaged Goods, including accessories in their original packaging, no later than within fourteen (14) days of notifying the withdrawal from the contract. 7.4.5. The Buyer is responsible to ADMASYS CZ for any decrease in value caused by improper handling of the Goods with regard to their nature and properties. ADMASYS CZ is entitled to unilaterally set off the claim for compensation for damage to the Goods against the buyer's claim for reimbursement of the purchase price. 7.4.6. The price for the Goods is returned non-cash, by bank transfer, and is returned to the Buyer within fourteen (14) days of the return of the Goods to ADMASYS CZ. If the Buyer withdraws from the purchase agreement, ADMASYS CZ is not obliged to return the received funds to the Buyer before the Buyer returns the goods or proves that they have sent the goods to ADMASYS CZ.

7.5. In cases where the Buyer has the right to withdraw from the purchase agreement in accordance with the provision of § 1829 (1) of the CC, ADMASYS CZ is also entitled to withdraw from the purchase agreement at any time, until the goods are taken over by the Buyer. In such a case, ADMASYS CZ will return the purchase price to the Buyer without undue delay, non-cash to the account designated by the Buyer.

8. Consumer Rights

8.1. If the purchase agreement is concluded by means of distance communication (via an online store), the Consumer has the right to withdraw from the purchase agreement without giving any reason and without any penalty within fourteen (14) days.

8.2. The withdrawal period is considered to be observed if the Consumer sends a notification to ADMASYS CZ that they are withdrawing from the contract during this period.

8.3. For the purpose of exercising the right of withdrawal, the Consumer must inform ADMASYS CZ in writing of their decision to withdraw from this contract.

8.4. If the Consumer withdraws from the contract, they shall send or hand over the Goods to ADMASYS CZ at their own expense without undue delay, no later than fourteen (14) days from the withdrawal from the contract, including a copy of the tax document. The Consumer shall provide sufficient identification data related to the subject of the withdrawal from the contract and the Buyer, possibly including the purchase document number and bank account number.

8.5. If the Consumer does not provide sufficient cooperation to ADMASYS CZ, ADMASYS CZ is not obliged to ascertain the necessary data, and any errors are at the expense of the Consumer. Goods sent back by cash on delivery will not be accepted. In case of withdrawal from the contract, the Consumer bears the direct costs associated with returning the Goods according to the tariff of the postal service provider.

8.6. The Consumer returns the Goods complete, with complete documentation, undamaged, clean, if possible including the original packaging, in the condition and value in which the Goods were received. The Consumer is responsible for any decrease in the value of the Goods, including compensation for damage caused by handling the Goods other than what is necessary to handle them with regard to their nature and properties.

8.7. ADMASYS CZ is entitled to unilaterally set off any claim for damages thus incurred (an amount corresponding to the reduced value of the goods) against the Consumer's claim against ADMASYS CZ for reimbursement of the purchase price, to which the Consumer hereby agrees. In this case, ADMASYS CZ returns to the Consumer only the price of the Goods reduced by this claim. If the Goods returned by the Consumer become unsaleable (e.g., in case of their destruction or significant damage), ADMASYS CZ's claim may correspond to the full price of the Goods, to which the Consumer hereby agrees.

8.8. If the Consumer withdraws from the contract, ADMASYS CZ will return all funds received from them under the contract, including delivery costs, without undue delay, no later than fourteen (14) days from the withdrawal from the contract, by the same method. ADMASYS CZ will return the received funds to the Consumer by another method only if the Consumer has agreed to it and if it does not incur additional costs for them. If the Consumer has chosen a method of delivery other than the cheapest method of delivery offered by ADMASYS CZ, ADMASYS CZ will return the costs of delivering the Goods to the Consumer in the amount corresponding to the cheapest offered method of delivery of the Goods. If the Consumer withdraws from the purchase agreement, ADMASYS CZ is not obliged to return the received funds to the Consumer before the Consumer delivers the Goods to ADMASYS CZ.

8.9. The Consumer cannot withdraw from the contract: 8.9.1. for the provision of services that ADMASYS CZ has fulfilled with the prior explicit consent of the Buyer before the expiration of the withdrawal period; 8.9.2. for the delivery of Goods or services whose price depends on fluctuations in the financial market beyond the will of ADMASYS CZ and which may occur during the withdrawal period; 8.9.3. for the delivery of Goods that have been modified according to the Buyer's wishes or for their person; 8.9.4. for repairs or maintenance carried out at a place designated by the Buyer at their request; however, this does not apply in the case of subsequent performance of repairs other than those requested or delivery of spare parts other than those requested; 8.9.5. for the supply of digital content, if it was not supplied on a tangible medium and was supplied with the prior explicit consent of the Buyer before the expiration of the withdrawal period. ADMASYS CZ emphasizes that in the case of online delivery of digital content, such a contract cannot be withdrawn from.

8.10. In the event that a consumer dispute arises between ADMASYS CZ and the Consumer from a purchase agreement or a service agreement, which cannot be resolved by mutual agreement, the Consumer may submit a proposal for an out-of-court settlement of such a dispute to the designated entity for out-of-court resolution of consumer disputes, which is: Czech Trade Inspection Authority Central Inspectorate – ADR Department Štěpánská 15 120 00 Prague 2 Email: adr@coi.cz Web: adr.coi.cz

The Consumer may also use the online dispute resolution platform established by the European Commission at http://ec.europa.eu/consumers/odr/.

9. Rights from Defective Performance

9.1. The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant generally binding legal regulations (especially provisions § 1914 to 1925, § 2099 to 2117 and § 2161 to 2174 of the CC and Act No. 634/1992 Coll., on Consumer Protection, as amended).

9.2. ADMASYS CZ is responsible to the Buyer for the quality of the Goods upon receipt. In particular, ADMASYS CZ is responsible to the Buyer that at the time the Buyer took over the Goods: 9.2.1. the Goods have the properties agreed upon by the parties, and if no agreement is made, such properties as ADMASYS CZ or the manufacturer described or which the Buyer expected considering the nature of the Goods and based on their advertising; 9.2.2. the Goods are suitable for the purpose stated by ADMASYS CZ for their use or for which Goods of this type are usually used; 9.2.3. the Goods correspond in quality or design to the agreed sample or template, if the quality or design was determined according to the agreed sample or template; 9.2.4. the Goods are in the appropriate quantity, measure, or weight and comply with legal requirements.

9.3. If a defect manifests itself in the case of a consumer contract within one (1) year of receipt by the Consumer, it is presumed (unless proven otherwise) that the Goods were already defective at the time of receipt.

9.4. For perishable goods, the minimum shelf life is indicated, or, for rapidly perishable goods, the period during which the item can be used.

9.5. The Consumer is entitled to claim rights from a defect that appears in the Goods within twenty-four (24) months of receipt, however, this does not apply to: 9.5.1. Goods sold at a lower price for a defect for which a lower price was agreed (i.e., damaged, used, incomplete, etc.); 9.5.2. wear and tear of the Goods caused by their usual use by the Buyer; 9.5.3. for used Goods, a defect corresponding to the degree of use or wear that the Goods had at the time of receipt by the Buyer, or 9.5.4. if it results from the nature of the Goods.

9.6. The right from defective performance does not belong to the Buyer if the Buyer knew before taking over the Goods that they had a defect, or if the Buyer caused the defect themselves.

9.7. Before first use, the Buyer is obliged to study the instructions for use of the Goods and then strictly follow this information. The Buyer is obliged to follow ADMASYS CZ's instructions. In case of incorrect use of the Goods contrary to the instructions for use, the right from defective performance will not be recognized.

9.8. As confirmation of claims for defective performance, ADMASYS CZ issues a purchase document (invoice or delivery note) for the Goods with the legally stated data for asserting the warranty.

9.9. ADMASYS CZ may individually provide the Buyer with an extended contractual warranty. This warranty must always be in accordance with the warranty conditions given by the manufacturer, and in such a case, the warranty certificate always contains the above-mentioned requirements and is issued in accordance with the above-mentioned conditions. An extended warranty is a form of service and the Buyer can purchase it from ADMASYS CZ for a fee. The conditions for purchasing an extended warranty are set by ADMASYS CZ in advance. The Buyer can purchase an extended warranty from ADMASYS CZ even after purchasing the Goods, during the standard ongoing warranty period. The Buyer can purchase this form of extended warranty under pre-approved conditions given by ADMASYS CZ.

9.10. If the package contains or the purchase includes consumables, their usual lifespan is 6 months, unless expressly stated otherwise. If the Buyer uses the Goods (not owns them) longer than the usual lifespan, it is probable that the defect is a result of normal wear and tear or improper storage, but it is not excluded that it is indeed a warranty defect.

9.11. Rights from defective performance shall expire if not asserted within the statutory period.

9.12. ADMASYS CZ's liability arising from the purchase agreement and related obligations to the Buyer, who is an entrepreneur, or to the Supplier, shall not exceed 10% of the order value.

9.13. The Buyer hereby assumes the risk of change of circumstances within the meaning of § 1765 (2) of the CC.

10. Claims for Defective Performance

10.1. Claims for defective performance are asserted with ADMASYS CZ and begin to run from the day the goods are taken over by the Buyer.

10.2. The Buyer can claim defective Goods in person or send them by mail to the ADMASYS CZ address, in both cases after prior telephone arrangement. The claimed Goods should be thoroughly secured to prevent damage during transport, the package should be visibly marked "CLAIM" and contain: the claimed Goods (including complete accessories), a copy of the purchase document, a detailed description of the defect, the desired method of resolving the claim, and sufficient contact details of the Buyer (return address and phone number). Without the above, it is impossible to identify the origin or the defect of the Goods.

10.3. The moment of claiming a defect is considered to be the moment when ADMASYS CZ received the claimed Goods from the Buyer.

10.4. The Buyer, who is an entrepreneur, shall prove the existence of a quality warranty by submitting a purchase document; if the Goods were previously claimed, they shall also provide the claim document. The acquisition document (purchase or claim document) must bear the same serial number as on the claimed product (if the product has a serial number).

10.5. ADMASYS CZ does not guarantee full compatibility of sold components with other ADMASYS CZ unapproved components, nor with software applications whose functionality was not expressly requested by the Buyer in a written order, unless such compatibility is common for similar Goods and ADMASYS CZ did not expressly state for the Goods that the given Goods are compatible only with the specified list or are not compatible with the specified list. The Buyer can find a list of compatible versions on ADMASYS CZ's website directly with individual Goods.

10.6. Claims for defective performance do not arise from the use of incorrect or defective software, incorrect consumables, or any damage resulting therefrom, if such use is not common and was not excluded in the attached instructions for use.

10.7. Claims for defective performance do not arise as a result of improper operation, unqualified or inappropriate handling, installation or storage by the Buyer, use and installation that are contrary to the instructions of ADMASYS CZ, the manufacturer or the user manual, or as a result of overvoltage in the distribution network or if the Goods or part thereof were damaged by a computer virus.

10.8. ADMASYS CZ is not responsible for the full functionality of application software in versions that are not suitable for (not created for) the ordered operating system, unless such functionality is common for similar Goods, and ADMASYS CZ did not expressly state for the Goods that the given Goods are functional only with the specified list or are not functional with the specified list. ADMASYS CZ does not assume any responsibility for any problems caused by the limited functionality of applications that do not meet this condition.

10.9. By violating the protective seal, informational sticker, or serial number, the Buyer exposes themselves to the risk of rejection of the claim, unless the damage occurs during normal use.

10.10. Claims for defective performance do not arise from damages incurred (in cases where such activity is not common and is not prohibited in the attached instructions for use): 10.10.1. mechanical damage to the Goods; 10.10.2. use of the Goods in conditions that do not correspond to the temperature, dust, humidity, chemical and mechanical environmental influences directly specified by ADMASYS CZ or the manufacturer, or specified in the user manual or instructions; 10.10.3. if the defect manifests itself only in software for which the Buyer is unable to prove legal acquisition, or by using unauthorized software and consumables; 10.10.4. damage to the Goods due to excessive loading or use contrary to the conditions stated in the attached documentation, especially the user manual, or general principles; 10.10.5. unqualified intervention or change of parameters; 10.10.6. modification of the Goods by the Buyer (painting, bending, etc.), if the defect arose as a result of this modification; 10.10.7. incorrectly performed BIOS, firmware upgrade; 10.10.8. damage to the Goods by natural elements or force majeure.

10.11. If the Goods are software, the warranty exclusively applies to the physical readability of the media (media must not be scratched, etc.). From the moment of removal of protective measures (foil, seals, opening the envelope, etc.), the Buyer becomes an authorized user of the software product and accepts the manufacturer's license agreement, for digital content, this applies upon download itself. This does not apply in case of a contradiction with the purchase agreement.

10.12. Goods submitted for claim will be tested only for the defect stated by the Buyer (in the claim form, in the attached sheet with the defect description). Written form is required for stating the defect.

10.13. If a technician finds that the cause of the problems is not the claimed Goods (e.g., 3D printer, scanner), but incorrect software or driver installation, if data was damaged by incorrect behavior of an application not supplied by ADMASYS CZ, or if the data was damaged by the Buyer or a third party, the claim will be rejected. In such a case, the Buyer may agree to a paid repair, and the repair will be charged according to the current valid price list. Before performing a paid repair, the Buyer will be informed of the repair price, its scope, and the time required to perform it.

10.14. ADMASYS CZ has the right to reject a claim in cases where the claimed Goods and/or their components are contaminated or do not meet the basic requirements for hygienically safe handover of the Goods for the claim procedure, unless it is common contamination.

10.15. A Buyer who is a Consumer may also demand the delivery of a new item without defects, if this is not disproportionate given the nature of the defect, but if the defect concerns only a part of the item, the Buyer may demand only the replacement of the part; if this is not possible, they may withdraw from the contract. However, if this is the case...